At MAC Counselling & Coaching, we appreciate your commitment to our sessions and respect for everyone's time. To facilitate a positive experience for all, we've implemented the following cancellation policy:
Punctuality
We kindly ask that you arrive on time for each scheduled session. Timely arrival ensures that you receive the full benefit of your appointment. Please note that if you arrive late, the session will still conclude at the originally scheduled time.
Cancellation Notice
If you need to cancel or reschedule your appointment, we ask for a minimum of 48 hours' notice. This allows us to accommodate other clients who may be waiting for an appointment.
Late Cancellations
Cancellations made within 48 hours of the scheduled session will incur a 50% charge of the full session fee. Cancellations made within 24 hours of the scheduled session will incur a 100% charge. We appreciate your understanding, as late cancellations limit our ability to serve other clients.
